Credits: Photgraphy by Amoghavira

Time to think, tailored to each customer:

helps people think outside the box  

....  but doesn't come out of one


We use six key pieces of underlying theory on this:

Group dynamics - Kurt Lewin      Being client-centred - Carl Rogers

Process analysis - Edgar Schein           Building strong commitment - Andzej Huczynski

Joint bank account - Stephen Covey          the 'Shadow side of change' - Gerard Egan.


Facilitation v Presentation v Training?

  • Presentation: focus on presenter & issue  (informs, describes, instructs, explains, convinces, amuses)

  • Training: focus on learning  (trainer guides a group learning or reviewing skills/knowledge/attitudes)

  • Facilitation: focus on the group (achieve goals, by helping  the processes which groups use to decide).


One view of the process is:   1 Preparation       2 Contacting with the group    3  Problem analysis

   4 Gathering views           5 Reaching consensus        6  Review.


Some problems which any groups may have with reaching good decisions:

  • They go straight to Stage 5, and miss out Stages 1 - 4 & 6

  • Ideal group size is 5-8, for communication; more = splits, fewer = unbalance

  • Power & status can be used adversely; inter-group rivalry can become a focus

  • Values, culture and standards diverge and create friction; people can be playing roles

  • Agendas can be hidden, not open.


So what can a facilitator do?

  • create clarity & empathy

  • stay neutral

  • deploy active listening

  • employ skilful questioning

  • observe the group closely

  • use intervention skills carefully and wisely ......


For a summary of the craft of facilitation by a master, you may like to have a look at Carl Rogers' piece (PDF).


Examples of work delivered are here.